1. Who We Are

GlobeWanderJoy is a travel marketplace connecting travelers with verified Sri Lankan tourism providers. This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to travelers, providers, and visitors to our website.

2. Information We Collect

• Account details: your name, email address, and optionally your phone number and gender, provided when you register or update your profile.
• Booking details: the experiences you book, travel dates, group size, special requests, and the contact information you provide for a booking.
• Payment references: payments are processed by PayPal. We store booking payment status and PayPal transaction references only; we never see or store your card numbers or PayPal credentials.
• Reviews and content: reviews, ratings, photos, and stories you choose to publish.
• Messages: conversations you have through our chat, including support conversations. Support chat may be answered with the help of an AI assistant; those messages are processed to generate replies.
• Wishlist and preferences: items you save and preferences you set.
• Technical data: login session tokens stored in your browser, and basic device and usage information needed to keep the service secure and reliable.

3. How We Use Your Information

• To provide the service: create and manage bookings, process payments through PayPal, deliver confirmations, and share necessary details with the provider fulfilling your booking.
• To support you: respond to enquiries via chat and email, including AI-assisted support replies.
• To keep the platform safe: verify providers, prevent fraud and abuse, and enforce our policies.
• To improve GlobeWanderJoy: understand how the platform is used and make it better.
• To communicate: send booking updates and service messages. Marketing communications, where offered, are optional.

4. Who We Share It With

• Providers: the provider delivering your booking receives the information needed to fulfil it (such as your name, group size, dates, and special requests).
• PayPal: payment processing is handled by PayPal under its own terms and privacy policy.
• Service partners: trusted infrastructure providers that host our platform and store uploaded images.
• Legal reasons: where required by law or to protect the safety of travelers, providers, or the platform.
• We do not sell your personal information.

5. Cookies and Local Storage

We use browser local storage to keep you signed in and remember basic preferences. Disabling it may prevent login and booking features from working.

6. How Long We Keep It

We keep account and booking records while your account is active and as needed to meet legal, accounting, and dispute-resolution obligations. You may request deletion of your account and associated personal data.

7. Security

• Data is encrypted in transit.
• Payments run through PayPal's PCI-compliant infrastructure.
• Access to personal information is restricted to those who need it to operate the service.
• No system is perfectly secure; please use a strong, unique password for your account.

8. Your Rights

• Access and correction: view and update your profile information at any time from your account, or ask us for a copy of your data.
• Deletion: request deletion of your account and personal data.
• Objection: opt out of marketing communications at any time.
• To exercise any of these rights, contact info@globewanderjoy.com. Where local privacy laws grant you additional rights, we honor them.

9. Children

GlobeWanderJoy is not directed at children. You must be at least 18 to hold an account. If you believe a child has provided us personal information, contact us and we will remove it.

10. International Transfers

We operate with teams and providers in Sri Lanka and Australia, and use international infrastructure partners. Where personal information crosses borders, we take reasonable steps to protect it consistent with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on this page with an updated effective date.

12. Contact

Privacy questions or requests: info@globewanderjoy.com