1. Acceptance of These Terms

Welcome to GlobeWanderJoy! By creating an account, browsing our platform, or booking an experience, you agree to these Terms & Conditions. Please read them carefully. If you do not agree, please do not use the platform.

2. What GlobeWanderJoy Is

GlobeWanderJoy is an online marketplace that connects travelers with verified local providers offering tours, experiences, destinations, and hotel services in Sri Lanka. Experiences are delivered by independent providers; GlobeWanderJoy facilitates discovery, booking, secure payment, and support.

3. Accounts and Eligibility

• You must be at least 18 years old to create an account and make bookings.
• You agree to provide accurate, current information and to keep your account details up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.

4. Bookings and Confirmation

• A booking is confirmed only when payment is successfully processed through PayPal, or when a reservation is explicitly accepted by the provider for reserve-and-pay-later bookings.
• You will receive a booking confirmation with a unique confirmation code. Keep it for your records.
• Please review dates, group size, inclusions, and special requirements before confirming a booking.

5. Payments

• All payments are processed exclusively through PayPal (PayPal balance, or credit/debit cards via PayPal, and PayPal Guest Checkout where available).
• Payments may be processed in AUD, USD, or LKR. PayPal may apply currency conversion fees that GlobeWanderJoy does not control or cover.
• GlobeWanderJoy never asks for your card numbers, PayPal password, or security codes.
• Off-platform payments (cash, direct bank transfer, direct PayPal transfers to providers) are prohibited and are not protected by GlobeWanderJoy.
• See the Payment & Payout Policy for full details.

6. Cancellations and Refunds

• You may request cancellation of an upcoming booking from your bookings page, providing a reason for the cancellation.
• Approved refunds are issued to your original PayPal payment method, normally within 5-10 business days, subject to PayPal processing timelines.
• If a provider cancels your booking, you will receive a full refund, including processing fees.
• Some fees (such as PayPal transaction fees or administrative fees) may be non-refundable; these are disclosed at the time of booking.

7. Traveler Conduct

• Treat providers, guides, fellow travelers, and local communities with respect and cultural sensitivity.
• Follow reasonable safety instructions given by providers during experiences.
• Do not use the platform for unlawful purposes, harassment, fraud, or attempts to disrupt the service.
• Repeated no-shows, abusive behavior, or circumventing the payment system may result in account suspension or removal.

8. Reviews and Content

• After a completed trip you may post reviews, photos, and stories. Reviews must be truthful and based on your own experience.
• By submitting content you grant GlobeWanderJoy a non-exclusive, royalty-free license to use and display it in connection with the platform.
• Content that is false, unlawful, or infringes the rights of others may be removed.

9. Rewards and Wishlist

Where reward points, flash deals, or loyalty benefits are offered, they are promotional features that may change or be withdrawn. Points have no cash value. Your wishlist is a convenience feature and does not reserve availability or price.

10. Role of Providers

Providers are independent businesses responsible for the quality, safety, legality, and delivery of their experiences. GlobeWanderJoy verifies providers and mediates disputes in good faith, but does not itself deliver the experiences.

11. Limitation of Liability

• To the maximum extent permitted by law, GlobeWanderJoy is not liable for indirect, incidental, or consequential damages arising from your use of the platform or participation in experiences.
• Nothing in these terms excludes liability that cannot be excluded under applicable law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these terms.

13. Disputes

If something goes wrong, contact us within 14 days of the scheduled experience date and we will mediate in good faith, considering all evidence and cultural context. Where local laws provide you greater protection, those laws take precedence.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Significant changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance.

15. Contact Us

Questions about these terms? Contact us at info@globewanderjoy.com. We are happy to help.